This dynamic workshop presented by Susan Wilson at Icing Training, is designed to equip Cellar Door staff with the skills and knowledge to effectively guide potential customers through the sales process, creating memorable experiences that drive sales, improve customer retention, and increase brand loyalty. The workshop will cover: 

• Map the Customer Journey - Identify key moments and create memorable experiences. 

• Master the Art of Storytelling - Engage customers with compelling stories that build connection and trust. 

• Refining Sales Techniques - Feel confident, create more sales, and gain loyal advocates. 

Please find out more here and register by emailing this registration form to katie.covell@yealands.co.nz